As we move into our new facility we’ve been listing to our customer base tell us about what they wish they would see in the store.  Many of our customers complain that although the internet is where most of their shopping takes place there are certain things you really need to get your hands on.   Things like clothing and rifle accessories are a real royal pain to figure out online and many gun shops don’t want to deal with the headaches.   We’ve had to modify our return policy because we’ve had too many take advantage of our return and exchange policies with gun parts.   I have heard of 2 gun shops in our area not stock gun accessories because people were buying them, walking out the door, and then coming back a few days later complaining that the parts broke or were broken.   From the gun shops stand point, it’s because people didn’t know how to install them and were lacking gunsmithing talent.

This unfortunately had happened to us via online sales and we’ve had people buy $400 optics and call  up and complain that they didn’t know they needed a $75 adapter for their AR15 and now they want to return the optic.   When we inform them that we are charging a 10% restocking fee they complain that we’re ripping them  off.   We are stocking LWRCI uppers which puts a lot of money on the line with small margins, but given that they are unique gun parts, sometime there are pens that need to be fitted when attaching upper receivers.  Do you research or find a gun shop that stocks the products, then do your homework on how to properly install gun parts and be patient.  If you have questions, ask them, every gun is different and there are always fitting and tweaking that can occur.